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Highlights

Presentation

Enabling Exploratory Discovery Through Taxonomy

Taxonomy Boot Camp 2024

Not everything can just be searched. “Aha!” moments deliver value. Exploration leads to insights and surfaces contexts. How do you prepare your content for these user experiences?

Presentation

AI Explanations as Two-Way Experiences, Led by Users

User Experience Professionals Association (UXPA) conference

How do we craft designs that "explain" concepts and respond to users’ intent? Can AI identify, elicit and apply relevant user contexts, to help us understand AI outputs? How do explanations become two-way?

Presentation

Menu Mania: What's Wrong With Menus

User Experience Professionals Association (UXPA) conference

Menus are ubiquitous in websites and applications of all types. They are critical to accessing the information and actions that users need. In this presentation we share best practices for designing menus.

Presentation

Connecting Art & Archives for Research, Discovery, and Storytelling

MuseumNext (virtual)

The Georgia O’Keeffe Museum and Design for Context have developed a scalable infrastructure supporting integrated information from art, archival, library, historic home collections and exhibitions. Exploring rich relationships reveals a wealth of contexts, perspectives, events, and places. Learn about how the Museum is envisioning the future of its publishing and collections-based storytelling.

Our insights

  • Article

    The Delicate Art of Facilitation: Preparing for a Facilitation Session

    Published January 9, 2020

    Karen Bachmann, Duane Degler

    A successful facilitation session is one where participants are empowered to achieve specific outcomes supporting a shared goal. In this blog post, Duane Degler and Karen Bachmann detail the most important aspects of preparing for a facilitation session to ensure that you set out with the right maps, milestones, and possible alternative paths at hand.

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  • Presentation

    Designing More Ethical and Unbiased Experiences

    Abstractions 2019 in Pittsburgh, PA -- August 23, 2019

    Karen Bachmann, Carol Smith, Karen Bachmann

    Humans are biased, and sadly, we are not always able to filter our deeply ingrained biases. UX designers and researchers have long understood this, but we need tools to explore and challenge our biases in a productive way to deliver better outcomes. In this session, Karen Bachmann and Carol Smith (Carnegie Mellon University) share ways you can empower yourself and your teams to do the right thing for people.

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  • Workshop

    The Delicate Art of Facilitation

    IAC 2019 in Orlando, FL -- March 14, 2019

    Karen Bachmann, Duane Degler

    Good facilitation skills are essential for many IA tasks and projects. The ability to successfully guide internal colleagues as well as external groups to shared, valuable outcomes serves a wide range of project needs – achieving stakeholder and team consensus, creating a clear vision for IA strategy, refining a taxonomy, to name just a few. This IAC2019 workshop builds activities around real-world scenarios from the presenters' own experiences that participants can use to plan for and guide their own work.

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  • Presentation

    Know Thyself, and To Thine Users Be True: Understanding and Managing Biases that Can Influence UX Work

    UXPA 2018 Conference in Puerto Rico -- June 28, 2018

    Karen Bachmann

    In her UXPA 2018 session, Karen Bachmann explores ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.

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  • Presentation

    Listen Up! Improving your Listening Skills and Awareness

    UXPA Boston 2018 Conference, Boston, MA – May 10, 2018

    Karen Bachmann

    In this UXPA Boston 2018 session, Karen Bachmann shares insights, exercises, and practical tips to help you improve your listening skills.

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  • Presentation

    Ethics: A Human-Centered Design Goal

    UXPA 2017 Conference, Toronto, Ontario – June 6, 2017

    Karen Bachmann

    In this UXPA 2017 session, Karen Bachmann addresses about how to talk carrots (value) and not sticks (legality) to make ethics a core human-centered design constraint.

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